Privacy policy

Last updated: August 22, 2026

AILAISEN (“we”, “us”, or “our”) operates ailaisenapp.com and its related online store, content, products, and services (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the site, place an order, create an account, submit a trade or OEM enquiry, or otherwise contact us.

Personal information we collect

Depending on how you use the Services, we may collect:

Contact and order information: name, email address, telephone number, billing address, shipping address, company name, country, and order details.
Payment information: payment method, payment confirmation, transaction details, and limited payment information processed by Shopify and payment providers. We do not directly store complete payment-card details.
Account and enquiry information: account credentials, preferences, messages, product requirements, order quantities, customization requirements, and requested delivery dates.
Device and usage information: IP address, browser and device information, cookie identifiers, pages viewed, searches, cart activity, and interactions with the Services.
Customer-service records: messages and other information you provide when requesting support, returns, trade pricing, or OEM services.

How we collect information

We collect information directly from you, automatically through the Services and cookies, and from service providers such as Shopify, payment processors, delivery partners, analytics providers, and advertising partners.

How we use personal information

We use personal information to:

provide and improve the Services;
process payments, fulfil orders, arrange delivery, and manage returns or exchanges;
respond to customer-service, wholesale, and OEM enquiries;
maintain accounts, prevent fraud, protect the security of the Services, and enforce our terms;
send service messages and, where permitted, marketing communications;
measure site performance and personalize content or advertising; and
comply with legal obligations and respond to lawful requests.

How we disclose personal information

We may disclose personal information to Shopify, payment processors, shipping and logistics providers, IT and cloud-service providers, analytics and marketing providers, professional advisers, and authorities where required by law. We may also disclose information in connection with a business transaction or when you direct us to do so. We do not sell personal information for money.

Shopify and international processing

Shopify hosts our online store and processes information needed to operate and improve the Services. Information may be transferred to and processed in countries other than your own. For more information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and advertising

We and our service providers use cookies and similar technologies to keep the store working, remember preferences, understand site usage, prevent fraud, and support advertising. You can manage cookies through your browser and any privacy controls displayed on the site. Disabling some cookies may affect site functionality.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, tax, accounting, dispute resolution, and legal compliance. We use reasonable administrative and technical safeguards, but no transmission or storage method is completely secure.

Your rights and choices

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal information, and to withdraw consent or opt out of certain marketing or targeted advertising. To exercise a right, contact us using the details below. We may need to verify your identity before completing a request. You can unsubscribe from marketing emails using the link in the message.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Third-party links

The Services may contain links to websites operated by third parties. Their privacy and security practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, technology, or legal obligations. The revised version will be posted on this page with an updated date.

Contact us

For privacy questions or requests, contact:

AILAISEN
Hangzhou, Zhejiang, China
Email: luxury@ailaisenapp.com
Telephone: +86 138 5812 0615 (Chinese and English)